Terms of Service

1. Acceptance of Terms

By accessing or using Upliven, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Upliven is a platform that connects coaching professionals with clients for 1:1 video and audio sessions. We facilitate the connection and payment processing but do not provide coaching services directly.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate and complete information when creating your account.

4. For Clients

• Sessions are billed per minute based on the coach's published rate
• Payment is processed at the end of each session
• You may cancel a booking up to 2 hours before the scheduled time without charge
• You agree to treat coaches with respect and professionalism

5. For Coaches

• Coaches retain 85% of session earnings; Upliven retains 15% as a platform fee
• Payouts are processed according to the schedule in your dashboard
• You are responsible for the quality and legality of the coaching services you provide
• You must maintain accurate availability and respond to bookings promptly

6. Prohibited Conduct

You may not:

• Use the platform for any unlawful purpose
• Harass, abuse, or harm other users
• Attempt to circumvent the payment system
• Share another user's personal information without consent
• Upload malicious content or interfere with the platform's operation
• Share sensitive personal information (passwords, financial account numbers, government-issued ID numbers, or medical records) during recorded sessions

7. Session Recording

All sessions on Upliven are automatically recorded. Recording is a mandatory platform feature and cannot be disabled by users. By using the Upliven platform to participate in a coaching session, you acknowledge and consent to the session being recorded.

Recordings are used exclusively for dispute resolution and quality assurance purposes. Upliven will not share session recordings with third parties except as required by law or as necessary to resolve a formal dispute.

Retention policy:

• Recordings are retained in active storage for 90 days after the session ends.
• After 90 days, recordings are archived for an additional 30 days.
• Recordings are permanently deleted 120 days after the session.
• If an open dispute exists, the recording will be retained until the dispute is resolved plus 30 additional days.

Dispute filing window: Disputes must be filed within 60 days of session completion. After this window, recordings may be deleted in accordance with the retention policy above.

Recording infrastructure is provided by LiveKit. Recordings are stored in secure regional cloud storage (Cloudflare R2) and routed to the appropriate geographic region based on the coach's location to comply with applicable data residency requirements (e.g. GDPR for EU/EEA coaches). Access is restricted to authorised Upliven administrators.

Sensitive information warning: You must not share passwords, financial account numbers, government-issued identification numbers, or medical records during any recorded session.

8. Limitation of Liability

Upliven is not liable for the quality or outcome of coaching sessions. We are a technology platform that facilitates connections between coaches and clients.

9. Modifications

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

10. Contact

For questions about these terms, contact us at legal@upliven.app.